Refund policy

Return & Refund Policy

Due to the nature of grocery products, we follow a strict return and refund policy.

1. Returns

  • Products once delivered are not eligible for return, except in the following cases:

    • Damaged or defective items

    • Incorrect product delivered

    • Expired products

  • Issues must be reported within 24 hours of delivery with proper proof (photos/videos).

2. Non-Refundable Items

The following are strictly non-refundable and non-returnable:

  • Fresh items (fruits, vegetables) unless spoiled at delivery

  • Opened or used products

  • Products reported after 24 hours

  • Orders once dispatched

3. Refund Policy

  • Many grocery platforms process refunds after issue verification and within a few working days.

  • No online refund or cancellation requests are accepted.

  • For any refund or issue, customers must directly contact:

    Dilip Aggrawal
    +91 7490 940 930

  • Refunds (if approved) will be processed manually within 3–7 working days.

4. Replacement

  • In valid cases, we may offer:

    • Product replacement, OR

    • Refund (after verification)

By placing an order, you agree to this Return & Refund Policy.